Gorgias tickets with Spam/Deleted/Auto-Close statuses
Last updated
Last updated
You might notice a difference between Conduit and Gorgias' Dashboard.
Conduit shows tickets that have been deleted or marked as spam.
Gorgias Dashboard does not take this tickets into account in its statistics.
To solve this problem we need to use a workflow:
Conduit have two columns: IS_SPAM and IS_DELETED. If you filter the data by these fields, the discrepancy will disappear.
To remove SPAM, DELETED, and auto-close tickets from the dataset, I created a workflow:
You should run this workflow instead of the Import UI.
