> For the complete documentation index, see [llms.txt](https://docs.getconduit.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.getconduit.app/integrations/gorgias-tickets-with-spam-deleted-auto-close-statuses.md).

# Gorgias tickets with Spam/Deleted/Auto-Close statuses

You might notice a difference between Conduit and Gorgias' Dashboard.

* Conduit shows tickets that have been deleted or marked as spam. 
* Gorgias Dashboard does not take this tickets into account in its statistics.

To solve this problem we need to use a workflow:

Conduit have two columns: IS\_SPAM and IS\_DELETED. If you filter the data by these fields, the discrepancy will disappear.

To remove SPAM, DELETED, and auto-close tickets from the dataset, I created a [workflow](https://app.getconduit.app/r/workflows/1855/edit/):

![](https://lh7-us.googleusercontent.com/docsz/AD_4nXdROS43ik-Ggl17F1zmZ_CexyXBR6DAWSVZ_4br_6qfaIxDR_wyfKixcduOHbg8kb4L2R4G7RZGiSF3utnaANB6QRWvQ9eIwk3dkVCoR7aNsXC2mpVZH-G1lyTfq8odPNG2Uh9a3LPdj2wbflI-Ln_xeacD?key=1-jcnCdZpz4AJGf_Ga81wg)

You should run this workflow instead of the Import UI.

<br>