# Gorgias tickets with Spam/Deleted/Auto-Close statuses

You might notice a difference between Conduit and Gorgias' Dashboard.

* Conduit shows tickets that have been deleted or marked as spam. 
* Gorgias Dashboard does not take this tickets into account in its statistics.

To solve this problem we need to use a workflow:

Conduit have two columns: IS\_SPAM and IS\_DELETED. If you filter the data by these fields, the discrepancy will disappear.

To remove SPAM, DELETED, and auto-close tickets from the dataset, I created a [workflow](https://app.getconduit.app/r/workflows/1855/edit/):

![](https://lh7-us.googleusercontent.com/docsz/AD_4nXdROS43ik-Ggl17F1zmZ_CexyXBR6DAWSVZ_4br_6qfaIxDR_wyfKixcduOHbg8kb4L2R4G7RZGiSF3utnaANB6QRWvQ9eIwk3dkVCoR7aNsXC2mpVZH-G1lyTfq8odPNG2Uh9a3LPdj2wbflI-Ln_xeacD?key=1-jcnCdZpz4AJGf_Ga81wg)

You should run this workflow instead of the Import UI.

<br>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.getconduit.app/integrations/gorgias-tickets-with-spam-deleted-auto-close-statuses.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.